Batjilli FAQ —
Frequently Asked Full answer

Batjilli's VIP program has 5 tiers in total: Silver, Gold, Platinum, Diamond and Elite. Your tier is determined by your monthly betting volume or accumulated loyalty points.

A quick look at what each tier offers:

• Silver: 3% weekly cashback, birthday bonus.
• Gold: 5% cashback, priority withdrawals (processed before standard requests), monthly free bet.
• Platinum: 7% cashback, dedicated account manager, custom bonus offers.
• Diamond: 10% cashback, higher withdrawal limits, exclusive tournament access.
• Elite: Top-tier benefits — personalized offers, up to 15% cashback, and invitations to exclusive VIP events.

Reaching Silver tier typically requires a monthly bet volume of ৳50,000 or 5,000 loyalty points. Tiers upgrade automatically — no separate application needed. From Platinum upward, a dedicated manager will reach out to you personally.

Two-Factor Authentication (2FA) means you need to enter a code alongside your password when logging in — that code is sent to your mobile. So even if someone gets hold of your password, they still can't get in without your phone.

How to enable:

• Log in to Batjilli.
• Go to Profile Icon → Settings → Security section.
• Click on the "Two-Step Verification" or "Two-Factor Authentication" option.
• Choose the SMS OTP method — a code will be sent to your registered mobile number.
• Enter the code and tap the "Activate" button.

Not having it enabled won't cause immediate issues — but it does leave your account vulnerable to unauthorized access. Batjilli strongly recommends enabling 2FA on all active accounts, especially for users who regularly carry a balance in their wallet.

Batjilli uses three layers of protection to keep your personal data secure:

• AES-256 Encryption: Your name, mobile number, and payment details are stored in encrypted form in our database — even Batjilli staff cannot access them directly.
• SSL/TLS Connection: Every interaction on the site and app takes place over an encrypted channel.
• Third-party policy: Batjilli does not share your information with any advertisers or third parties. Your data is never shared except when legally required — such as by a court order.

Your wallet funds are held in a separate operational account — kept entirely apart from the company's own operating expenses. For more details, Privacy Policy Read more.

Yes, you can update your profile information on Batjilli, though changing your mobile number requires a bit of extra verification — since it's your primary login identity.

Steps to change your number:

• Log in → Go to Profile → Select "Edit Personal Information" or "Edit Profile".
• Enter your new number in the mobile number field.
• An OTP will be sent to your old number — use it to verify and confirm the old number.
• An OTP will also be sent to the new number — use it to confirm the change.
• Once both OTPs match, the number change is complete.

If your old number is no longer active, this automatic process won't work. In that case, contact Batjilli via Live Chat and the support team will make the change after verifying your identity. Updating your name or email is simpler — both can be done directly from your profile settings.

Yes, Batjilli offers two separate options:

• Temporary Break (Self-Exclusion): You can deactivate your account for 7 days, 30 days, 3 months, or 6 months. During this period, logging in, depositing, and betting are all disabled. Your account reactivates automatically once the period ends.
• Permanent Closure: To permanently close your account, send an email to support. Make sure to withdraw any remaining wallet balance before the account is closed.

To activate a temporary break: Log in → Profile → Responsible Gaming → Self-Exclusion → Choose duration → Confirm. Or tell Live Chat: "Help me set up Self-Exclusion."

Once an account is permanently closed, reopening it is not guaranteed. If you're unsure, it's advisable to start with a 30- or 60-day break instead.

Yes, absolutely. Batjilli's website is built with a responsive design — it automatically adjusts to fit your mobile screen. Even without the app, you can do everything from your browser:

• Access all betting markets including cricket, football, and more.
• Live Casino games are available.
• Deposits and withdrawals are available via bKash or Nagad.
• Claim bonuses and update account settings with ease.

For the best experience, use the latest version of Chrome or Firefox. Bookmark batjilli.xyz in your browser for faster loading. That said, for live betting performance, the app is the better choice — you also get push notifications and biometric login.

Yes, Batjilli's daily sign-in reward program is the real deal. Log in every day and earn increasing rewards:

• Day 1: ৳50 bonus credit.
• Day 3: 3 free spins (on selected slots).
• Day 7: ৳200 bonus or 7 free spins.
• Day 14: Exclusive deposit match offer.
• Day 30: Major prize — amount varies based on that month's promotion.

How to Claim: Log in → Look for the "Daily Reward" banner on the home page or in the Bonus section → Click the "Claim" button. Once claimed, the bonus is added to your wallet instantly. Keep in mind — missing a day breaks your streak and resets it back to Day 1. Free spins typically expire within 24 hours — they will be removed if not used before then.